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We have a Zoom account that is shared by several people to host meetings. When logging into Zoom it often thinks that there is an unusual login and the hosts are asked to enter a verification code please see screenshot below. The verification code is sent to the account email that these hosts have no access to. This is causing a lot of frustration and delays. Is there any way we can disable this logion verification? Thank you. Go to Solution. With Client Release 5. This feature is designed to avoid fraud and abuse.
If for any reason, you are having issues logging in because of the feature above, please contact support so they can investigate and provide solutions as necessary. Support can enable their 2FA in order to bypass the security feature mentioned above so that users can temporarily log in to their account. View solution in original post. Hi leopoldj thank you for your post here on the Zoom Community! Assuming this account you are signing in with does not go through a corporate Single Sign On SSO type login method, this setting can be modified in the Zoom portal.
To modify this setting, an admin or the tenant owner can sign into the Zoom web portal, click on "Advanced" and then "Security". If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the discussion. Thank you! This is not related to 2FA. We don't have 2FA enabled.
This issue is about Zoom thinking at times that there is an unusual login attempt. Sorry, I wasn't very clear about that. Let me modify the question. Thank you leopoldj I appreciate the extra details. OTP is a security feature that Zoom implemented to help protect Zoom customers who use the work email and password log on type without Two Factor Authentication 2FA enabled.
If Zoom detects that a user is logging into their account from an unusual or unknown location, Zoom will send the user an email with a One Time Password to enter into Zoom before they can access their account.
By doing so, this will potentially cut down account hijackings due to compromised or weak credentials. So basically this is a security feature built into the system and not something you can disable. We are an education company. We have about 12 paid licenses which is enough for the number of classes we run at the same time.
However, we have about instructors. When an instructor is scheduled to teach a class we assign a Zoom user to them. Hi leopoldj I can definitely understand. Perhaps you could create a shared mailbox to receive those emails.
I wish I could be more helpful but this is not a recommended solution as I'm sure you can understand. But thank you for using Zoom to teach and we appreciate your input here on the community! We have the exact same issue. Multiple instructors all over the country using our Zoom accounts to teach classes. We need the control and don't want them using their personal zoom accounts. We then send the invitation to all the students.
This OTP and 2-step verification is overkill. The Waiting Room is enough to keep unwanted people out of Zoom. I have exactly the same issue. I am admin for a charity community of members who need to be able to sign in to the shared Zoom account to start meetings. This is a potential killer for us! Until a week ago, we were quite happily sharing our account, then things all changed.
It seems as if everywhere on the face of the planet except a few home locations is deemed "suspicious"! The so-called "AI" is basically just looking up a list of known IP addresses and not considering the fact that people tend to work in different locations. I don't understand why Zoom think this change is necessary. If Microsoft did it or my email provider adopted the same overzealous, paranoid policy, then it would sound the death-knell for mobile communications.
A simpler and less drastic solution would be to just send an email to the account holder warning them that someone had signed in from a suspicious location ie. Apart from that, what if I use VPN? I will be sent a OTP everything I sign in. If zoom can't disable this ridiculous feature then I must cancel my license. We have the same issue. We are a Non-profit education organization and already have multiple licenses - more than we need at any given time.
We also have guest instructors who need to access these accounts - and sometimes outside of the hours that the employees with access to the associated email accounts work. I see that there is currently no solution available, I just figured I would add in that we are having the same issue because clearly this feature is not appropriate for all users.
Hello, when this feature was implemented? I'm facing the same issue, there's no way to avoid these verifications? Hey Fabio I am struggling with the same issue!! We are a professional training company so we use Zoom to deliver online training sessions. Our licenses are shared between different trainers that deliver the session, some are in APAC, some are in Europe.
So this warning comes up whenever a different trainer signs in!!! This is so inconvenient as we can't give access to that shared email to everyone I know the purpose is to increase security but this is just too much! They are trying to stop us from sharing accounts! Hi Jennifer Its been suggested to me but I dont even know how this would help??
For those of you having the same issue, you can open a support ticket with Zoom and ask them to enable " allow login from multiple resources" feature in your account. They can do that in the backend. Once this is enabled, login verification will go away. This unfortunately did not work. The Zoom agent said we could not avoid this, which is very frustrating as we also have multiple people logging into our multiple Pro accounts.
We need to get a resolution to this issue, as it sounds like it's impacting many users! Hi there! The option to 'allow login from multiple resources' does not affect or disable OTP.
If you are unable to use alternative sign-in methods, and have a use case for disabling OTP, please put in a support ticket requesting an exemption. How do you even email support. I try to go through the website contact us and all i can find are articles. I manage like 6 different zoom accounts for various organizations with each having a handful of folks with access to the account, but NOT access to the email that gets the security message.
I'd love to have this disabled on these accounts. We decided to go with Zoom's "claim host" option - it's really easy and keeps our accounts more secure anyway, since teachers no longer need to log into them.
We had 2FA enabled to secure access to our account. I am the account admin and have disabled 2FA from the security settings but it is still requiring 2FA every time I log in. I have tried re-enabling and disabling this several times but this issue still persists.
See the screenshots below. Have you check if 2FA is enabled on that exact account? As an account admin, you can set the default settings but the user themselves can overwrite in their own account. Thank you Jennifer. I am actually referring to the admin account.
I just logged in with that account on my phone to respond to this and had to go to the Authenticator to allow me log in. This is something I am experiencing directly.
Video Conferencing, Web Conferencing, Online Meetings, Screen Sharing - Zoom.
Chrome Extension Download. Safari Extension Download. Request a Demo 1. Buy Now Read the Report. Simplified video conferencing and messaging across any device. Unparalleled usability Enable quick adoption with meeting capabilities that make it easy to start, join, and collaborate across any device. Join anywhere, on any device Zoom Meetings syncs with your calendar system and delivers streamlined enterprise-grade video conferencing from desktop, mobile and dedicated Zoom for Home Devices.
Powerful meeting security Robust security settings ensure disruption-free meetings. Built for modern teams.
HD video and audio Bring HD video and audio to your meetings with support for up to video participants and 49 videos on screen. Built-in collaboration tools Multiple participants can share their screens simultaneously and co-annotate for a more interactive meeting. Made for Connecting Filters, reactions, polls, hand raising, and music or video sharing make meetings more fun and engaging. Recording and transcripts Record your meetings locally or to the cloud, with searchable transcripts.
Streamlined calendaring Support scheduling or starting meetings from Outlook, Gmail, or iCal. Team Chat Chat with groups, searchable history, integrated file sharing, and 10 year archive. Customers who switch to Zoom report an increase in performance, trust, and engagement. Get Started Today.
This feature is designed to avoid fraud and abuse. If for any reason, you are having issues logging in because of the feature above, please contact support so they can investigate and provide solutions as necessary.
Support can enable their 2FA in order to bypass the security feature mentioned above so that users can temporarily log in to their account. View solution in original post. Hi leopoldj thank you for your post here on the Zoom Community! Assuming this account you are signing in with does not go through a corporate Single Sign On SSO type login method, this setting can be modified in the Zoom portal. To modify this setting, an admin or the tenant owner can sign into the Zoom web portal, click on "Advanced" and then "Security".
If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the discussion. Thank you! This is not related to 2FA.
We don't have 2FA enabled. This issue is about Zoom thinking at times that there is an unusual login attempt. Sorry, I wasn't very clear about that. Let me modify the question. Thank you leopoldj I appreciate the extra details. OTP is a security feature that Zoom implemented to help protect Zoom customers who use the work email and password log on type without Two Factor Authentication 2FA enabled.
If Zoom detects that a user is logging into their account from an unusual or unknown location, Zoom will send the user an email with a One Time Password to enter into Zoom before they can access their account.
By doing so, this will potentially cut down account hijackings due to compromised or weak credentials. So basically this is a security feature built into the system and not something you can disable. We are an education company. We have about 12 paid licenses which is enough for the number of classes we run at the same time. However, we have about instructors.
When an instructor is scheduled to teach a class we assign a Zoom user to them. Hi leopoldj I can definitely understand. Perhaps you could create a shared mailbox to receive those emails. I wish I could be more helpful but this is not a recommended solution as I'm sure you can understand. But thank you for using Zoom to teach and we appreciate your input here on the community!
We have the exact same issue. Multiple instructors all over the country using our Zoom accounts to teach classes. We need the control and don't want them using their personal zoom accounts.
We then send the invitation to all the students. This OTP and 2-step verification is overkill. The Waiting Room is enough to keep unwanted people out of Zoom. I have exactly the same issue. I am admin for a charity community of members who need to be able to sign in to the shared Zoom account to start meetings. This is a potential killer for us! Until a week ago, we were quite happily sharing our account, then things all changed. It seems as if everywhere on the face of the planet except a few home locations is deemed "suspicious"!
The so-called "AI" is basically just looking up a list of known IP addresses and not considering the fact that people tend to work in different locations. I don't understand why Zoom think this change is necessary.
If Microsoft did it or my email provider adopted the same overzealous, paranoid policy, then it would sound the death-knell for mobile communications.
A simpler and less drastic solution would be to just send an email to the account holder warning them that someone had signed in from a suspicious location ie. Apart from that, what if I use VPN? I will be sent a OTP everything I sign in.
If zoom can't disable this ridiculous feature then I must cancel my license. We have the same issue. We are a Non-profit education organization and already have multiple licenses - more than we need at any given time. We also have guest instructors who need to access these accounts - and sometimes outside of the hours that the employees with access to the associated email accounts work.
I see that there is currently no solution available, I just figured I would add in that we are having the same issue because clearly this feature is not appropriate for all users.
Hello, when this feature was implemented? I'm facing the same issue, there's no way to avoid these verifications? Hey Fabio I am struggling with the same issue!! We are a professional training company so we use Zoom to deliver online training sessions. Our licenses are shared between different trainers that deliver the session, some are in APAC, some are in Europe.
So this warning comes up whenever a different trainer signs in!!! This is so inconvenient as we can't give access to that shared email to everyone I know the purpose is to increase security but this is just too much! They are trying to stop us from sharing accounts! Hi Jennifer Its been suggested to me but I dont even know how this would help?? For those of you having the same issue, you can open a support ticket with Zoom and ask them to enable " allow login from multiple resources" feature in your account.
They can do that in the backend. Once this is enabled, login verification will go away. This unfortunately did not work. The Zoom agent said we could not avoid this, which is very frustrating as we also have multiple people logging into our multiple Pro accounts. We need to get a resolution to this issue, as it sounds like it's impacting many users! Hi there! The option to 'allow login from multiple resources' does not affect or disable OTP.
Trainer1: you wrote that you don't have the problem anymore, but that could just because everyone's using their regular, previously authenticated PCs. I think you'd need to test this by logging into Zoom on a machine you know to be "fresh" ie, not previously used to log into Zoom.
We run an organization that leads virtual peer support groups that are led by our volunteers. We have over 50 volunteers running groups, so the fact that Zoom's solution is for us to purchase 50 pro Zoom accounts for each of these individual users, many of which may go months without utilizing the accounts at all is absurd and out of touch.
Zoom, y'all need to figure out how to resolve issues like this, or a lot of organizations will likely take their business elsewhere. We're providing supportive mental health services through Zoom, so when an issue like this may mean that a group of people doesn't get the dire support they're in need of, we take that pretty seriously.
Please provide a solution to this problem. We are in a similar situation and this feature has been a disaster for us this week. I'm furious at Zoom, there really should be a way to turn the security feature off.
I'm wondering if you have figured out a solution for your organization yet?? If you look through the posts there is one work-around that I posted and which absolutely works search for "kludge" and you'll find it - there's a second post with that word where I verify that it worked.
There is also a post by NSCT who proposes using a setting that controls who gets security alerts. This sounds like it will work, maybe better than my work-around, but I have not tested it. The devil is in the details, and until you can test it, you don't really know if it will work.
FYI, it's a complete mystery to me why Zoom decides to trigger this warning for some people but not others. I just tried logging into Zoom using a brand new iPad which had never before logged into Zoom and I did not get the warning! On the other had, one of my colleagues logged in using her regular device, one that she uses for Zoom at least monthly, and she did get the warning. Makes no sense. Alex: That's what I'd think but when I tried logging in from a fresh iPad which had never before been used to log into Zoom it did not trigger the verification.
I don't understand it. Hi, Thanks for the reply. Our Engineering team has disabled the One Time Pin on all accounts for now.
You should now be able to login without being prompted for the One Time Pin. However, I would recommend enabling the 2FA for the account for additional security as well as our Engineering team may enable the feature again in the future as a security requirement.
Note : If two-factor authentication is disabled, users with a work email login type are required to enter a time-based one-time password OTP sent to their email if Zoom detects an unusual login from a different country or device than normal.
I'm a bit confused about the ''one time code''. Are we still talking about the verification code? If so it's not one time at all?! Also, when they say it was disable for all accounts, I guess that is in your organization, and not for ALL Zoom users? How did you get them to do that? And what does Rommel mean, " If two-factor authentication is disabled, users with a work email login type are required to enter a time-based one-time password OTP sent to their email if Zoom detects an unusual login from a different country or device than normal.
What's a "work type login? Very confusingn. Thanks for the reply. This is for all Accounts on Zoom. We're seeing the same issue and it seems to have started at midnight today We have many accounts and some are shared by our 24x7 operations team for our hotline. The hotline was unable to log in or access the code as it is tied to a private admin mailbox.
As with most companies these days, our staff sharing the hotline are geographically disperse and staff changes often. Obviously impossible travel, but required for our business. Zoom, please disable this or tell us how to. Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces. Download Zoom Client Keep your Zoom client up to date to access the latest features.
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Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Zoom Products Meetings Login problem " We detected an unusual sign-in fr Login problem " We detected an unusual sign-in from a device or location you don't usually use. Go to solution. In response to rmca Preview file. All forum topics Previous Topic Next Topic.
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